PROVIDING A HOME FOR LIFE
PROVIDING A HOME FOR LIFE

CORONAVIRUS /COVID-19 

DUE TO THE CURRENT OUTBREAK OF COVID-19, WE ARE FOLLOWING GOVERNMENT GUIDELINES AND ENCOURAGING HOME WORKING AND SOCIAL ISOLATION WHERE POSSIBLE. 

 

THIS MEANS THAT THE MAJORITY OF OPERATIONAL OFFICE STAFF WILL BE WORKING FROM HOME. HOUSING SUPPORT STAFF WILL STILL BE IN CONTACT WITH THEIR TENANTS AT THEIR NORMAL WEEKLY APPOINTMENT TIME, BUT WHEREVER POSSIBLE THIS WILL BE VIA PHONE.  OUR TENANTS HAVE THE PHONE NUMBER OF THEIR HOUSING SUPPORT OFFICER TO CONTACT THEM IF THEY NEED THEM OUTSIDE OF THEIR WEEKLY APPOINTMENT AND OUR OUT OF HOURS EMERGENCY NUMBER IS OPERATING AS NORMAL. 

 

OUR DEDICATED MAINTENANCE TEAM WILL STILL BE FULLY AVAILABLE, BUT WILL BE ONLY DEALING WITH ESSENTIAL MAINTENANCE AS DECIDED BY THE MANAGEMENT TEAM. 

 

THROUGHOUT THIS PERIOD YOU WILL NOT BE ABLE TO CONTACT US ON OUR OFFICE LINES, PLEASE CONTACT US BY EMAIL AND THE RELEVANT PERSON WILL COME STRAIGHT BACK TO YOU. IF YOU EMAIL THE WRONG PERSON, THEY WILL FORWARD ON TO THE APPROPRIATE PERSON. IF IN DOUBT EMAIL office@fortunatus.co.uk. THANK YOU FOR YOUR ONGOING UNDERSTANDING. 

 

OPERATIONS MANAGER - RACHEL BLAIR - rachel.blair@fortunatus.co.uk (landord and property enquiries) 

HOUSING SUPPORT MANAGER - STEPHEN SWEENEY - stephen.sweeney@fortunatus.co.uk (housing related support enquiries)

BUSINESS DEVELOPMENT MANAGER ( benefit and referral enquiries) - SARA PIMBLETT - sara.pimblett@fortunatus.co.uk

OFFICE MANAGER - CLAIRE SWEENEY - claire.sweeney@fortunatus.co.uk (tradesmen, repairs, utilities and all other queries)

MANAGING DIRECTOR - CATHERINE NICHOLSON - catherine.nicholson@fortunatus.co.uk (corporate and financial) 

Fortunatus Housing Solutions

Unit 9 Colville Court

Winwick Quay

Warrington

Cheshire

WA2 8QT

Tel : 01925 575601

Fax : 0871 2664146

 

E-mail : office@fortunatus.co.uk

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Company Number: 07744211

Charity Number: 1144246

Regulatory Authority: Charities Commission